Return Policy
New Materials: Materials or equipment–excluding Radon Fans–may be returned to PDS provided they are returned within 30 days of purchase, and are in good resale condition. Credit for the returned merchandise will be provided either by refund (charge card credit) at purchase price — less a restocking charge of 30%– or by the issuance of a credit towards future purchases equal to 100% of the purchase price. The method of refund is determined by customer preference; restocking fee depends on the items being returned.
Defective materials (excluding radon fans): Materials deemed to be defective due to circumstances other than freight damage will be refunded at a value of 100% of purchase price. Claims against damage due to shipping are to be handled through the shipping carrier. Please consult with PDS immediately if you receive defective merchandise. Please inspect all merchandise as soon as it is received.
Warranty Claims: Claims against defects that occur during the use of a product and after 30 days from date of purchase of the product, should be dealt with through the individual manufacturer’s warranty programs. All radon fans sold by PDS have five year manufacturer’s warranties for certified/licensed installers. As always, PDS is available to help consult with manufacturer RMAs and warranty returns. If you have any questions on a products warranty terms, please call to place your order. For warranty claims on products manufactured by PDS, please call 719-444-0646 or email orders@radonpds.com. PDS warranties vary by item; however, most items manufactured by PDS carry a term limited warranty.
Return Procedure: Prior to returning any merchandise call for a Return Materials Authorization (RMA). Returns should be shipped freight-prepaid, unless previous arrangements have been made.
Technical Support
PDS offers free technical support by phone. PDS offers no guarantees of testing or mitigation success using our guidance. Since PDS and its employees do not set foot on your property and do not take valuable radon and pressure field measurements, our technical support is an estimate only. PDS tech support should not take the place of installation advice by a licensed and certified radon mitigator, or supplant tests provided by a licensed testing professional. PDS always recommends choosing a licensed radon mitigation or measurement professional for your home. Our tutorial videos and over-the-phone advice are designed for those in rural communities without direct access to a licensed mitigation professional.
Privacy Policy
Please note that PDS holds all information we receive in the strictest confidence. We do NOT sell or distribute any customers information to any outside source. All information is for internal use only.
Collection Of Information:
Our Web server automatically recognizes the visitor’s domain name (not the e-mail address) and records the visitor’s browser and platform type (e.g., I.E. browser on a Microsoft platform).
Cookies: We use cookies to Record the visitor’s session information & record user-specific information on the pages the visitor selects for viewing.
E-mail Addresses: When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about upcoming products, sales, or events. Customers may opt-out of email correspondence at any time.
Telephone Numbers: Visitors who give us their telephone numbers online will receive telephone contact from one of our representatives regarding requests they have placed online.
Payment
PDS accepts VISA, MasterCard, Discover, and American Express. PDS orders are prepaid by credit card.
If you have applied for, and been accepted, on a NET15 or NET30 basis with PDS, you will be invoiced in the manner agreed upon and expected to keep a current balance. Balances past due are subject to a fees up to 21%. Late or unorthodox payments may be subject to additional fees. For credit app, please call 719-444-0646 or email your request to orders@radonpds.com subject: “request for credit”. We can only move as fast as your credit references. Credit applications typically take between 4-8 weeks to process. PDS customers on credit terms agree to pay by check.
