New Materials: Materials or equipment–excluding Radon Fans–may be returned to Professional Discount Supply provided they are returned within 30 days of purchase, and are in good resale condition. Credit for the returned merchandise will be provided either by refund (charge card credit) at purchase price — less a restocking charge of 30%– or by the issuance of a credit towards future purchases equal to 100% of the purchase price. The method of refund is determined by customer preference; restocking fee depends on the items being returned.
Defective materials (excluding radon fans): Materials deemed to be defective due to circumstances other than freight damage will be refunded at a value of 100% of purchase price. Claims against damage due to shipping are to be handled through the shipping carrier. Please consult with PDS immediately if you receive defective merchandise. Please inspect all merchandise as soon as it is received.
Warranty Claims: Claims against defects that occur during the use of a product and after 30 days from date of purchase of the product, should be dealt with through the individual manufacturer’s warranty programs. All radon fans sold by PDS have five year manufacturer’s warranties for licensed installers. As always, PDS is available to help consult with manufacturer RMAs and warranty returns. For warranty claims on products manufactured by PDS, please call 719-444-0646 or email firstname.lastname@example.org. PDS warranties vary by item; however, most items manufactured by PDS carry a five year limited warranty.
Return Procedure: Prior to returning any merchandise call for a Return Materials Authorization (RMA). Returns should be shipped freight-prepaid, unless previous arrangements have been made.
Please note that PDS holds all information we receive in the strictest confidence. We do NOT sell or distribute any customers information to any outside source. All information is for internal use only.
Collection Of Information:
Our Web server automatically recognizes the visitor’s domain name (not the e-mail address) and records the visitor’s browser and platform type (e.g., I.E. browser on a Microsoft platform).
E-mail Addresses: When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about upcoming products, sales, or events. Customers may opt-out of email correspondence at any time.
Telephone Numbers: Visitors who give us their telephone numbers online will receive telephone contact from one of our representatives regarding requests they have placed online.
PDS accepts VISA, MasterCard, Discover, and American Express. PDS orders are prepaid by credit card.
If you have applied for, and been accepted, on a NET15 or NET30 basis with PDS, you will be invoiced in the manner agreed upon and expected to keep a current balance. Balances past due are subject to a 5% fee. For credit app, please call 719-444-0646 or email your request to email@example.com subject: “request for credit”. We can only move as fast as your credit references. Credit applications typically take between 4-8 weeks to process.