New Materials: Materials or equipment–excluding Radon Fans–may be returned to PDS provided they are returned within 30 days of purchase, and are in good resale condition. Credit for the returned merchandise will be provided either by refund (charge card credit) at purchase price — less a restocking charge of 30%– or by the issuance of a credit towards future purchases equal to 100% of the purchase price. The method of refund is determined by customer preference; restocking fee depends on the items being returned.
Defective materials (excluding radon fans): Materials deemed to be defective due to circumstances other than freight damage will be refunded at a value of 100% of purchase price. Claims against damage due to shipping are to be handled through the shipping carrier. Please consult with PDS immediately if you receive defective merchandise. Please inspect all merchandise as soon as it is received.
Warranty Claims: Claims against defects that occur during the use of a product and after 30 days from date of purchase of the product, should be dealt with through the individual manufacturer’s warranty programs. All radon fans sold by PDS have five year manufacturer’s warranties for certified/licensed installers. All radon fans must be installed according to manufacturer’s instructions for warranty claims to be honored. As always, PDS is available to help consult with manufacturer RMAs and warranty returns. If you have any questions on a products warranty terms, please call to place your order. For warranty claims on products manufactured by PDS, please call 719-444-0646 or email orders@radonpds.com. PDS warranties vary by item; however, most items manufactured by PDS carry a term limited warranty.
Return Procedure: Prior to returning any merchandise call for a Return Materials Authorization (RMA). Returns should be shipped freight-prepaid, unless previous arrangements have been made.
International Orders do not qualify for many discount promotions through the site. International customers are encouraged to call to receive quotes and place their orders.